Store Policies
The Hesitation Audit™ — Distinct Vintage LLC
Purchase & Refund Policy
Last updated: March 2026
All sales are final.
Because The Hesitation Audit™ is a custom diagnostic service built entirely around your specific flow, business context, and conversion data, all purchases are non-refundable at the time of sale. No exceptions are made based on timeline, scope changes, or dissatisfaction with findings.
This policy exists because the expertise, analysis, and deliverables are custom-built for you. They cannot be reassigned, resold, or reversed.
Cancellations before work begins
If you need to cancel before your discovery call takes place, your purchase will be converted to a credit toward a future Hesitation Audit™ engagement. Credits do not expire.
To request a cancellation, contact us at info@distinctvintage.com before your scheduled discovery call.
What you can expect in return for your investment
Every Hesitation Audit™ includes five named deliverables — The Signal Report™, The Mindset Map™, The AI & Leverage Map™, The Confidence Blueprint™, and The Proof Plan™ — completed within the delivery window for your tier. Scope is defined at purchase and confirmed during your discovery call.
If Distinct Vintage LLC is unable to complete your audit due to circumstances on our end, you will receive a full credit toward a future engagement.
Questions? Contact us at info@distinctvintage.com
Terms of Service
Last updated: March 2026
1. Overview
These Terms of Service govern your purchase of and participation in The Hesitation Audit™, offered by Distinct Vintage LLC ("we," "us," or "our"). By purchasing an audit, you agree to these terms in full.
2. Services
The Hesitation Audit™ is a custom conversion diagnostic service. Scope, deliverables, and delivery timelines are defined by the tier purchased and confirmed during your discovery call (where applicable). All work is performed by or under the direction of Distinct Vintage LLC.
Deliverables for every tier include: The Signal Report™, The Mindset Map™, The AI & Leverage Map™, The Confidence Blueprint™, and The Proof Plan™.
3. Client Responsibilities
To complete your audit, we require access to relevant materials including analytics data, funnel conversion information, and product access or screenshots. Timely provision of these materials is your responsibility. Delays in providing required inputs may extend your delivery timeline. Distinct Vintage LLC is not responsible for delays caused by incomplete or late client submissions.
4. Intellectual Property
Upon delivery and receipt of full payment, you receive a license to use the deliverables for your internal business purposes. Distinct Vintage LLC retains ownership of all frameworks, methodologies, and underlying intellectual property used in producing your audit. You may not resell, redistribute, or publish deliverables without written permission.
5. Confidentiality
We treat all client materials, data, and business information as confidential. We will not share your information with third parties except as required to deliver your audit or as required by law. We may reference the engagement in general terms (e.g. industry, flow type, outcome) for portfolio or marketing purposes unless you request otherwise in writing.
6. Limitation of Liability
To the fullest extent permitted by law, Distinct Vintage LLC's total liability to you for any claim arising from your audit engagement shall not exceed the amount you paid for that engagement. We are not liable for indirect, incidental, or consequential damages of any kind, including lost revenue, lost conversions, or business outcomes resulting from implementation of audit recommendations.
7. No Guarantee of Results
The Hesitation Audit™ provides expert analysis and recommendations based on available data and behavioral evidence. We do not guarantee specific conversion outcomes. Results depend on your team's implementation, business context, and market conditions outside our control.
8. Refunds and Cancellations
All purchases are final at the time of sale. If you cancel before your discovery call takes place, your purchase will be converted to a credit toward a future engagement. Credits do not expire. Please refer to our Purchase & Refund Policy for full details.
9. Dispute Resolution
If a dispute arises from your engagement with Distinct Vintage LLC, we ask that you contact us first at info@distinctvintage.com so we can attempt to resolve the matter informally. If we are unable to reach a resolution within 30 days, the dispute will be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Wisconsin. Each party will bear its own costs unless the arbitrator determines otherwise.
10. Governing Law
These terms are governed by the laws of the State of Wisconsin, without regard to its conflict of law provisions.
11. Changes to These Terms
We reserve the right to update these terms at any time. Changes apply to new purchases made after the updated terms are posted. Your continued use of our services constitutes acceptance of any revised terms.
12. Contact
Distinct Vintage LLC info@distinctvintage.com
Privacy Policy
Last updated: March 2026
1. Overview
Distinct Vintage LLC ("we," "us," or "our") is committed to handling your information with care and transparency. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. It applies to all visitors to our website and clients who purchase The Hesitation Audit™.
2. Information We Collect
Contact information When you submit an inquiry, complete an intake form, or book a call, we collect your name, email address, and any information you voluntarily provide about your business or project.
Business and analytics data As part of delivering your audit, you may share analytics access, funnel data, session recordings, screenshots, or other business materials. This information is used solely to complete your engagement and is treated as confidential.
Payment information Purchases are processed through Squarespace's secure checkout. We do not store your payment card details. Payment data is handled directly by Squarespace and its payment processors.
Website usage data Our website may collect standard usage data including pages visited, time on site, device type, and browser information. This is collected through Squarespace's built-in analytics and may include cookies.
3. How We Use Your Information
We use the information we collect to:
Deliver and communicate about your audit engagement
Process and confirm your purchase
Respond to inquiries and support requests
Improve our website and service offerings
Reference engagement outcomes in general terms for portfolio or marketing purposes, unless you request otherwise in writing
We do not sell your personal information. We do not use your data for advertising purposes.
4. Third-Party Tools
We use the following third-party tools that may process your data as part of normal operations:
Squarespace — hosts our website, processes purchases, and collects website analytics. Squarespace's privacy policy is available at squarespace.com/privacy.
Google — we use Google Forms for intake, Google Calendar for scheduling, and may use Google Analytics for website traffic analysis. Google's privacy policy is available at policies.google.com/privacy.
Anthropic (Claude) — we use Claude, an AI system developed by Anthropic, to assist with behavioral analysis and pattern detection as part of the audit process. Client data including analytics information and screenshots may be processed by Claude during your engagement. Data passes through Anthropic's systems for processing and is not retained by Anthropic beyond the scope of that processing. Anthropic's privacy policy is available at anthropic.com/privacy.
n8n — we use n8n as an automation and workflow orchestration tool to coordinate AI-assisted analysis across your audit. Client data may pass through n8n during processing and is not stored beyond the needs of your engagement. n8n's privacy policy is available at n8n.io/legal.
We do not share your personal information with any other third parties except as required to deliver your audit or as required by law.
5. Data Retention
We retain your contact information and engagement materials for as long as necessary to deliver your audit and maintain reasonable business records. If you request deletion of your data, we will remove it within 30 days except where retention is required by law or legitimate business need.
6. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data
Opt out of any marketing communications at any time
To exercise any of these rights, contact us at info@distinctvintage.com. We will respond within 30 days.
7. Cookies
Our website uses cookies through Squarespace to support basic site functionality and analytics. You may adjust cookie preferences through your browser settings. Disabling cookies may affect site functionality.
8. Security
We take reasonable precautions to protect your information. Business data and analytics materials shared for your audit are treated as confidential and are not stored beyond the needs of your engagement. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
10. Contact
Distinct Vintage LLC info@distinctvintage.com